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DOI: 10.1055/a-2303-0601
Klinisches Krisenmanagement im Krankenhaus – Kommunikation und Leadership als Schlüsselgrößen der organisationalen Resilienz
Clinical Crisis Management in Hospitals – Communication and Leadership as Key Factors for Organisational Resilience Fördermittel Robert Bosch Stiftung — http://dx.doi.org/10.13039/501100001646;
Zusammenfassung
Zielsetzung Die Studie untersucht Schlüsselfaktoren zur Bewältigung von Krisensituationen in einem Krankenhaus und leitet Empfehlungen zur Stärkung der organisationalen Resilienz ab.
Methodik Zweistufige Umfrage unterteilt in Mitarbeitende (n=670) und Expert:innen (n=42) zu Erfolgsfaktoren und strategischen Empfehlungen zur Krisenbewältigung.
Ergebnisse Organisationale Resilienz wird erheblich von Führungs- und Kommunikationsmaßnahmen beeinflusst. Auch der Aufbau einer modularen und flexiblen Gebäudeinfrastruktur, die Bevorratung wichtiger IT-Ressourcen, sowie ein robustes Zulieferernetzwerk können als wichtige Resilienzfaktoren betrachtet werden.
Schlussfolgerung Führung und Resilienz stehen im engen Verhältnis zueinander. Infrastrukturelle Faktoren als Vorhalteleistung stehen im Spannungsverhältnis zur derzeitigen Krankenhausfinanzierungsmodellen.
Abstract
Aim The study examines key success factors for coping with crisis situations in a hospital and derives recommendations for strengthening organizational resilience.
Method A two-stage survey was conducted among employees (n=670) and experts (n=42) on success factors and management recommendations for crisis management.
Results Measures in leadership and communication are shown to be influential in strengthening resilience. Further recommendations include modular infrastructure, building up IT resources and a robust supplier network.
Conclusion Leadership and resilience are closely related. Holding infrastructural factors in a reserve capacity are in conflict with current hospital financing models.
Schlüsselwörter
Krankenhausmanagement - Krisenmanagement - Leadership - COVID-19 - KrankenhausresilienzPublication History
Received: 01 September 2023
Accepted: 05 March 2024
Article published online:
04 June 2024
© 2024. The Author(s). This is an open access article published by Thieme under the terms of the Creative Commons Attribution-NonDerivative-NonCommercial-License, permitting copying and reproduction so long as the original work is given appropriate credit. Contents may not be used for commercial purposes, or adapted, remixed, transformed or built upon. (https://creativecommons.org/licenses/by-nc-nd/4.0/).
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