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Arquivos Internacionais de Otorrinolaringologia 2011; 15(04): 515-522
DOI: 10.1590/S1809-48722011000400017
Review Article
Thieme Publicações Ltda Rio de Janeiro, Brazil

Internet and education for the patient

Internet e educação ao paciente
Bárbara Guimarães Bastos
1   Speech Therapist graduated from Dental School College of Bauru - University of São Paulo (FOB/USP). Master's Degree in Phonoaudiology - FOB/USP.
,
Deborah Viviane Ferrari
2   Doctor in Neurosciences and Behavior - Institute of Psychology of University of São Paulo. Professor Doctor from the Phonoaudiology Departament of Dental School College of Bauru - University of São Paulo.
› Author Affiliations
Further Information

Publication History

01 February 2011

21 May 2011

Publication Date:
12 February 2014 (online)

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Summary

Introduction: The process of education of a patient aims to improve knowledge and skill of the patient and/or family, in a way to influence attitudes and behaviors needed to maintain or improve health. Must be a integral part of interpersonal communication between health professionals and patients, and this can happen through interpersonal communication and various other means such as pamphlets, manuals and, more recently, computer resources.

Goal: This update article approach the patient education and the internet potential for this process, still presenting some initiatives in the audiology área.

Discussion: The informations, related to health are popular in the internet, and include interactive websites, portals, e-mails, telehealth aplications, and others. The education of the patients supported by the internet can help to solve a big ethical, political and economic issue: the problem to conciliate the needs and the expectations of the patients with the characteristics and limitations of the health system. Although the use of internet in the education of the patient is promising, this is not a solution to be used without careful planning, monitoring and evaluation. In audiology there are few initiatives with the use of e-mails and websites for complement of the patient education.

Final Considerations: The health professionals, including the speech therapists, must check if their patients use internet resources, recognize that behavior change and prepare not only to discuss the information obtained with the patient, but also suggest websites with reliable information and help them to evaluate the quality of the information available online.

Resumo

Introdução: O processo de educação ao paciente tem como objetivos melhorar o conhecimento e habilidade do paciente e/ou família de forma a influenciar as atitudes e comportamentos necessários para manter ou melhorar a saúde. Deve ser uma parte integral da comunicação entre profissionais de saúde e pacientes, podendo isto ocorrer por meio da comunicação interpessoal e outros diferentes meios como panfletos, manuais e, mais recentemente, recursos computacionais.

Objetivo: Este artigo de atualização aborda a educação ao paciente e as potencialidades da internet para este processo, apresentando ainda algumas iniciativas na área da audiologia.

Discussão: As informações relacionadas à saúde são populares na internet, e incluem websites interativos, portais, e-mails, aplicações de telessaúde, entre outros. A educação de pacientes apoiada pela internet pode contribuir para solucionar um grande desafio ético, político e econômico: o problema de conciliar as necessidades e expectativas dos pacientes com as características e limitações do sistema de saúde. Embora a utilização da internet para a educação ao paciente seja promissora, esta não é uma solução que deve ser utilizada sem planejamento cuidadoso, monitoramento e avaliação. Na audiologia existem poucas iniciativas com o uso de e-mails e websites para complementação da educação ao paciente.

Considerações Finais: Os profissionais da saúde, incluindo os fonoaudiólogos, devem verificar se seus pacientes utilizam recursos da internet, reconhecer esta mudança de comportamento e preparar-se não só para discutir as informações obtidas com o paciente, mas também sugerir websites com informações confiáveis e auxiliá-los a avaliar a qualidade das informações disponíveis online.

Keywords

counseling - internet - speech language pathology

Palavras-chave

aconselhamento - internet - fonoaudiologia
 

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