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CC BY-NC-ND 4.0 · Ibnosina Journal of Medicine and Biomedical Sciences 2019; 11(02): 62-67
DOI: 10.4103/ijmbs.ijmbs_93_18
Original Article

Family satisfaction with intensive care services: A survey from three tertiary hospital units

Authors

  • Ayman Ali

    1   Department of Critical Care Medicine, Sheikh Khalifa Medical City, Abu Dhabi

  • Kalpana Krishnareddy

    1   Department of Critical Care Medicine, Sheikh Khalifa Medical City, Abu Dhabi

  • Tom Loney

    2   Department of Basic Medical Sciences, College of Medicine, Mohammed Bin Rashid University of Medicine and Health Sciences, Dubai, United Arab Emirates

  • Hubert Hon

    1   Department of Critical Care Medicine, Sheikh Khalifa Medical City, Abu Dhabi
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Objectives: We aimed to investigate the level of family satisfaction in three intensive care units (ICUs) in a tertiary hospital in the United Arab Emirates, which is a multicultural society. Methods: This was a cross-sectional study. Family members of patients who were admitted to the ICU for more than 48 h were included in the study. Families were approached with a validated FS24-ICU Family Satisfaction Survey Questionnaire. One hundred questionnaires were collected over 3 months from January 1, 2016, to March 31, 2016, in the pediatric medical-surgical and cardiac, adult cardiac, and adult medical/surgical ICUs. Results: The overall level of satisfaction measured as total satisfaction score, medical care score, and decision-making score were 75.1 ± 14.2, 80.1 ± 18.6, and 68.1 ± 11.5, respectively. These results are comparable to other high-income and developed countries. Conclusions: This is the very first study from the UAE demonstrating a high level of patient family satisfaction in both adult and pediatric ICUs. This study also highlighted areas where further improvement needs to occur.

Key-words:

Care - communication - environment - family satisfaction - intensive care units - United Arab Emirates

Financial support and sponsorship

Nil.




Publication History

Received: 26 December 2018

Accepted: 22 April 2019

Article published online:
07 July 2022

© 2019. The Libyan Authority of Scientific Research and Technologyand the Libyan Biotechnology Research Center. All rights reserved. This is an open access article published by Thieme under the terms of the Creative Commons Attribution-NonDerivative-NonCommercial-License,permitting copying and reproductionso long as the original work is given appropriate credit. Contents may not be used for commercial purposes, oradapted, remixed, transformed or built upon. (https://creativecommons.org/licenses/by-nc-nd/4.0/)

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