Semin Hear 2016; 37(04): 301-315
DOI: 10.1055/s-0036-1594000
Review Article
Thieme Medical Publishers 333 Seventh Avenue, New York, NY 10001, USA.

Using Key Performance Indicators to Do More with Less in Your Practice

Brian Taylor
1   Taylor Audio, LLC, Golden Valley, Minnesota
› Institutsangaben
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Publikationsdatum:
22. Dezember 2016 (online)

Abstract

Key performance indicators (KPIs) are important to managing any sustainable business. This tutorial provides audiologists, especially those with little formal business education, with a working definition of KPIs. A major theme of this article is that a relatively small group of about a dozen KPIs are an essential part of managing a successful audiology practice. The most useful KPIs for managing retail-oriented and medically oriented practices will be provided. Best practice benchmarks and how to use them to hire, coach, and train your staff also is covered.