Applied Clinical Informatics, Table of Contents Appl Clin Inform 2016; 07(03): 777-789DOI: 10.4338/ACI-2015-11-RA-0151 Research Article Schattauer GmbH Perfect Storm of Inpatient Communication Needs and an Innovative Solution Utilizing Smartphones and Secured Messaging Neha Patel 1 Perelman School of Medicine, the University of Pennsylvania, Philadelphia, Pennsylvania , James E. Siegler 2 Department of Neurology, Hospital of the University of Pennsylvania, Philadelphia, Pennsylvania , Nathaniel Stromberg 3 Center for Clinical Effectiveness & Quality Improvement, University of Pennsylvania Health System, Philadelphia, Pennsylvania , Neil Ravitz 4 Presbyterian Medical Center, Philadelphia, Pennsylvania , C. William Hanson 5 Department of Anesthesia, and Chief Medical Informatics Officer, University of Pennsylvania Health System, Philadelphia, Pennsylvania › Author Affiliations Recommend Article Abstract Full Text PDF Download Keywords KeywordsCommunication - provider-provider interaction - mobile - secure texting - secure-messaging References References 1 Block L, Habicht R, Wu AW, Desai SV, Wang K, Silva KN, Niessen T, Oliver N, Feldman L. In the wake of the 2003 and 2011 duty hours regulations, how do internal medicine interns spend their time?. J Gen Intern Med 2013; 28: 1042-1047. 2 Hendrich A, Chow MP, Skierczynski BA, Lu Z. A 36-hospital time and motion study: How do medicalsurgical nurses spend their time?. Perm J 2008; 12: 25-34. 3 Parker J, Coiera E. Improving clinical communication: A view from psychology. J Am Med Inform Assoc 2000; 07: 453-461. 4 Wu RC, Tzanetos K, Morra D, Quan S, Lo V, Wong BM. Educational impact of using smartphones for clinical communication on general medicine: More global, less local. J Hosp Med 2013; 08: 365-372. 5 Wu R, Lo V, Morra D, Appel E, Arany T, Curiale B, Ryan J, Quan S. A smartphone-enabled communication system to improve hospital communication: Usage and perceptions of medical trainees and nurses on general internal medicine wards. J Hosp Med 2015; 10: 83-89. 6 McElroy LM, Ladner DP, Holl JL. The role of technology in clinician-to-clinician communication. BMJ Qual Saf 2013; 22: 981-983. 7 Coiera E. When conversation is better than computation. J Am Med Inform Assoc 2000; 07: 277-286. 8 Agarwal R, Sands DZ, Schneider JD. Quantifying the economic impact of communication inefficiencies in u.S. Hospitals. J Healthc Manag 2010; 55: 265-281. 9 Coiera E, Tombs V. Communication behaviours in a hospital setting: An observational study. BMJ 1998; 316: 673-676. 10 Quan SD, Wu RC, Rossos PG, Arany T, Groe S, Morra D, Wong BM, Cavalcanti R, Coke W, Lau FY. It’s not about pager replacement: An in-depth look at the interprofessional nature of communication in healthcare. J Hosp Med 2013; 08: 137-143. 11 Patel SP, Lee JS, Ranney DN, Al-Holou SN, Frost CM, Harris ME, Lewin SA, Liu E, Madenci A, Majkrzak AA, Peterson SF, Serecky KA, Wilkinson DA, Wojcik BM, Englesbe MJ, Lynch RJ. Resident workload, pager communications, and quality of care. World J Surg 2010; 34: 2524-2529. 12 Ortega GR, Taksali S, Smart R, Baumgaertner MR. Direct cellular vs. Indirect pager communication during orthopaedic surgical procedures: A prospective study. Technol Health Care 2009; 17: 149-157. 13 Fortney JC, Burgess JF, Bosworth HB, Booth BM, Kaboli PJ. A reconceptualization of access for 21st century healthcare. J Gen Intern Med 2011; 26: 639-647. 14 Greene AH. HIPAA Compliance for clinician texting. J AHIMA 2012; 83: 34-36. 15 Przybylo JA, Wang A, Loftus P, Evans KH, Chu I, Shieh L. Smarter hospital communication: Secure smartphone text messaging improves provider satisfaction and perception of efficacy, workflow. J Hosp Med 2014; 09: 573-578. 16 Wu R, Rossos P, Quan S, Reeves S, Lo V, Wong B, Cheung M, Morra D. An evaluation of the use of smartphones to communicate between clinicians: A mixed-methods study. J Med Internet Res 2011; 13: e59. 17 Vazirani S, Hays R, Shapiro M, Cowan M. Effect of a multidisciplinary intervention on communication and collaboration among physicians and nurses. Am J Crit Care 2005; 14: 71-77. 18 Baker DP, Day R, Salas E. Teamwork as an essential component of high-reliability organizations. Health Serv Res 2006; 41: 1576-1598. 19 Rivera AJ, Karsh BT. Interruptions and distractions in healthcare: review and reappraisal. Qual Saf Health Care 2010; 19: 304-312. 20 Wu RC, Lo V, Morra D, Wong BM, Sargeant R, Locke K, Cavalcanti R, Quan SD, Rossos P, Tran K, Cheung M. The intended and unintended consequences of communication systems on general internal medicine inpatient care delivery: a prospective observational case study of five teaching hospitals. J Am Med Inform Assoc 2013; 20: 766-777. 21 Wu RC, Morra D, Quan S, Lai S, Zanjani S, Abrams H, Rossos PG. The use of smartphones for clinical communication on internal medicine wards. J Hosp Med 2010; 05: 553-559. 22 Khanna RR, Wachter RM, Blum M. Reimaging electronic clinical communication in the post-pager, smartphone era. JAMA 2016; 315 (01) 22.