FreeCall, a System for Emergency-Call-Handling Support

W. M. Post; W. Koster; M. Šrámek; G. Schreiber; V. Zocca; B. de Vries

doi:10.1055/s-0038-1634663

Methods of Information in Medicine, Table of Contents

Methods Inf Med 1996; 35(03): 242-255
DOI: 10.1055/s-0038-1634663

Original Article

Schattauer GmbH

FreeCall, a System for Emergency-Call-Handling Support

W. M. Post

¹Department of Cardiology, Academic Medical Center, University of Amsterdam, The Netherlands

²Dept of Social Science Informatics, Faculty of Psychology, University of Amsterdam, The Netherlands

,

W. Koster

¹Department of Cardiology, Academic Medical Center, University of Amsterdam, The Netherlands

,

M. Šrámek

²Dept of Social Science Informatics, Faculty of Psychology, University of Amsterdam, The Netherlands

,

G. Schreiber

²Dept of Social Science Informatics, Faculty of Psychology, University of Amsterdam, The Netherlands

,

V. Zocca

¹Department of Cardiology, Academic Medical Center, University of Amsterdam, The Netherlands

,

B. de Vries

³Central Computer Department, Faculty of Medicine, University of Amsterdam, The Netherlands

› Author Affiliations

Abstract

Abstract:

This article describes a system for the optimization of the pre-hospital assessment of emergency, in cases involving thoraco-abdominal complaints and consciousness problems. This assessment is performed by nurses on the basis of a telephone interview at ambulance dispatch centers. The system has a body of biomedical and policy knowledge available to guide the interview and to provide advice.

Keywords:

Artificial Intelligence - Decision Support - Differential Diagnosis - Emergency Medicine

Full Text

References

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