Seminars in Hearing

Issue 04 · Volume 15 · November 1994 DOI: 10.1055/s-002-12999

259

Harrison, Melinda; Frattali, Carol: Total Quality Management: Managing for Survival

267

Rassi, Judith A.; Fino-Szumski, Mary Sue: Vision, Values, and Mission: Foundations for Quality Improvement

277

Abrams, Harvey B.; Siferd, Susan T.: Total Quality Improvement: The Department of Veterans Affairs Audiology and Speech Pathology Program

288

Jaeger, Joan M.; O'Donnell, Mary Pat; Judge, Lisa: Total Quality Management: Application to Audiology

302

Koehler, Jerry W.; Hoffman, Peter; Pankowski, Joseph M.: Total Quality Management: Continual Improvement in Vocational Rehabilitation in Florida

312

Lacap, Marie K.: Knowing Your Customer: Designing a Survey

319

Frattali, Carol: Why Total Quality Management Fails