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Semin Hear 1994; 15(4): 319-326
DOI: 10.1055/s-0028-1083779
Copyright © 1994 by Thieme Medical Publishers, Inc.

Why Total Quality Management Fails

Carol Frattali
  • Director, Health Services Division, American Speech–Language–Hearing Association, Rockville, Maryland.
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Publication History

Publication Date:
12 August 2008 (online)

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