Seminars in Hearing, Table of Contents Semin Hear 1994; 15(4): 319-326DOI: 10.1055/s-0028-1083779 Copyright © 1994 by Thieme Medical Publishers, Inc. Why Total Quality Management Fails Carol Frattali Director, Health Services Division, American Speech–Language–Hearing Association, Rockville, Maryland. Recommend Article Abstract PDF Download Buy Article PDF (1118 kb)
